|
Your contract is with VillasDirect-Spain ('the villa owners')
VillasDirect-Spain.co.uk
offers a property/villa for holiday rental. A booking once
made, will be subject to our following terms and conditions:
CONTRACT
A contract will exist between us the homeowner , and you the
Guest, who confirms being over 18years of age, and is named
as and taken to be the party leader, thus agreeing to accept
responsibility for all other members of the party and
matters relating to the holiday.
We will confirm you’re booking by email once we are in
receipt of a 30% booking deposit- or full balance if within
six weeks of travel.
A completed booking form is required, we will complete one
for you with the details you have provided and will then
email you with your copy; however, the booking deposit
itself shall be taken as indication of your acceptance of
all our Terms and Conditions. A contract will exist from the
time we issue our confirmation email of your booking.
Only those named at the time of booking will be accepted for
occupation of the accommodation, subletting or over
occupation is strictly prohibited. Failure to comply may
result in refusal of admittance or termination of your
booking without refund.
We reserve the right to refuse bookings from parties of four
or more persons of the same sex.
THE VILLA OWNERS RESPONSIBILITY
(a) The Villa owner will use its best endeavour to provide
the holiday in accordance with the booking.
(b) If however, it is obliged to do so for reasons beyond
its direct control, the Villa owner reserves the right to
cancel any holiday accommodation. In this event, the Villa
owner will issue a full and immediate refund for the 30%
booking deposit only OR the full villa rental if already
paid as final payment to the owner only, and the villa owner
shall be under no further liability.
DEPOSIT
A
30% deposit is required upon booking. This is NON–refundable
CANCELLATION CHARGES
In the unlikely event that we have to cancel your villa
booking, we will make every effort to offer you an
alternative, or refund all monies paid to us the owners for
the villa rental. A cancellation request by you, the guest,
should be made in writing, by email, and be issued by the
party leader who originally contracted the holiday.
If notification is received more than 42 days before the
holiday commencement date then only the deposit will be
retained by us, otherwise, as is standard practice the
following charges will apply:
42 - 28 days 50%
28 – 14 days 75%
14 days or less 100%
(Including no show at airport)
ALL CLIENTS MUST OBTAIN ADEQUATE AND APPROPRIATE TRAVEL AND
PERSONAL ACCIDENT INSURANCE COVER FROM THE OUTSET OF THEIR
BOOKING
PAYMENT OF BALANCE
We must receive the balance payment at least six weeks
before the holiday commencement date. Where an outstanding
balance remains unpaid after the due date has elapsed, we
reserve the right to cancel the booking and apply the
relevant cancellation charges. A final invoice/reminder will
normally be issued prior to the due date, but this should
not be relied upon, and we take no responsibility for it’s
neither non-receipt nor any subsequent late payment.
CANCELLATION BY
YOU
All cancellations must be made by the party leader on the
booking form, in writing by recorded delivery, email or
registered post, to the Villa owner and shall take effect
upon the date of receipt of the notice of cancellation by
the Villa owner.
AMENDMENTS BY YOU
If, after the Villa owners have dispatched email
confirmation of your booking, you wish to alter any of the
arrangements made, the villa owner will do its best to
accommodate your wishes and a charge of £30 per person will
be made. A change of departure date made within ten weeks of
the originally booked departure day may be treated as a
cancellation of your booking and the appropriate charges
will apply.
PRICE GUARANTEE
The Villa owner’s guarantees once you have had your booking
confirmed, no matter what happens to the exchange rate the
basic price of your holiday will not be increased. Only
government action such as an increase in VAT. can alter
this. Any change in this policy would be advised to you
prior to making a booking. We reserve the right to change
any of the prices, services or other particulars contained
on our website at any time before we enter into a contract
with you. If there is any change, we will notify you before
we enter into such agreement.
CURRENCY
The local currency throughout southern Europe is the Euro.
OUR HOLIDAY GUIDE
WEBSITE ACCURACY
All information on our website has been compiled from up to
date details and we have taken care to ensure that it is as
accurate as possible. There may however be occasions when an
advertised facility is either modified or not available.
Such situations may be dictated by local circumstances,
necessity for maintenance, water shortages, and unsuitable
weather conditions, fuel shortages, power cuts and other
circumstances beyond our control, and if we are advised of
this, we will of course inform you as soon as possible, but
we cannot be held liable in such circumstances. Furniture
may sometimes vary from website pictures due to
refurbishing, breakages or damage.
PETS/NO SMOKING
We are unable to accept pets or any animal on the premises
at anytime, we ask clients that they do not feed or have
contact with any stray animals. Smoking is restricted to
outside areas only, ashtrays are provided around the grounds
of the villa for guests to use. Please refer to the
individual property description, or if in doubt please ask.
SERVICES/RESPONSIBILITIES
In the unlikely event of a complaint, it is important that
you notify your greeter immediately or as soon as possible.
We may then need time to resolve the problem, this is
particularly important where other tradesmen are involved
as, quite often, things are slower here in Spain than back
home.
Where any dissatisfaction with the property continues to
exist, the owners will be notified, in an attempt to resolve
the matter amicably. We are unable to consider complaints
submitted to us once you have returned home, where they were
not brought to our attention at the time they arose. In the
case of any disputes, the Villa owners will deal with the
party leader only.
All electrical appliances are used at the guest’s
discretion, we are unable to neither guarantee their
condition nor guarantee their availability. Services
relating to the cleanliness of your accommodation on
arrival, pool cleaning and condition of property is provided
by the owner, who is also usually responsible for providing
bed linen, towels (not pool towels) and other facilities
such as TV/video, where specified. Should you be unhappy
with any aspect of your accommodation, please notify your
greeter immediately during your stay, and we will do our
best to help resolve the matter.
The guest is responsible for taking care of the property and
its security during occupation, notifying the house
manager/greeter of any breakages, which may result in a
charge for repair or replacement. This is a self-catering
villa holiday and the Villa owners do not provide maid
service. Guests are provided free of charge with all the
cleaning facilities, equipment and products required to keep
the villa to the same standards at which they were at the
start of their villa rental agreement. If at any time during
occupation more supplies are needed then guests should
contact their greeter with the contact number provided, who
will be happy to deliver more of what is needed. The guests
will undertake upon their departure to leave the property
clean and tidy as was at the start of their villa agreement
and be subject to a minimum charge of £35 if they do not.
Strictly observe all notices/villa information that may
exist at the villa. The guest also accepts responsibility
for the safety of Keys whilst they are in their possession,
and is also responsible for they’re safe return, if keys are
lost or stolen there will be a minimum charge £35 deducted
from the damage deposit. There might also be extra charges
incurred which will be deducted from the damage deposit if a
locksmith is required and new locks are then necessary..
BREAKAGE AND DAMAGE DEPOSIT
Where a breakage and damage
deposit is required, this is indicated in the property
description see our enquiry’s/bookings and payment details
page.
We reserve the right to deduct
any charges relating to breakages or damages from this
deposit, or to withhold any costs incurred by additional
cleaning having arisen from the property not being left as
was at the start of the villa agreement. Guests are asked
pay for breakages or damage, wherever possible, prior to
their departure, or at the very least notify the greeter who
will be happy to assist. We understand that accidents
happen, all we ask is that any breakages or damages that
occur during the period guests are at the villa that they
are paid for by the guests before departure or we will have
to deduct what we think is reasonable compensation from the
damage deposit given.
ARRIVAL AND DEPARTURE TIMES
In order to allow time to prepare
for each new arrival, your holiday accommodation will
normally be available from 4pm on the day of arrival until
10am on the day of departure. Any deviation from this must
be agreed in advance. Changeover days normally run from
Saturday to Saturday, but may be flexible depending on high
or low season, so please check the individual property
descriptions before booking. If you have a particular
arrival day in mind, please contact us for further
information.
info@villasdirect-spain.co.uk
DIRECTIONS TO YOUR PROPERTY
AND CHECK-IN
The Villa owners supply you with
your directions to your villa accommodation by email; we
will attach the directions to your email so you can print
them off and bring them with you.
The party Leader is responsible
for ensuring he/she is in possession of this information
together with the details for collecting and returning the
keys, there is a £35 deduction from the security deposit for
lost or stolen keys.
You will be provided with your
greeter’s contact mobile number for your who will be waiting
at the villa to meet you on check-in at 4pm on arrival day,
unless we have arrange a different check-in time prior to
arrival day check-in is at 4pm.
On arrival our greeter will
provide you with written information and directions of the
local area with shop opening and closing times as well as
other useful info. He will
show you around the villa and then hand you your villa keys.
You will not be permitted access to the villa or any of its
facility’s before 4pm on check-in unless arranged otherwise
prior to arrival with the greeter or ourselves.
Departure day, check-out is before 10am unless we have
agreed a different time with you before your departure day.
You must vacate the property before 10am.
CAR HIRE
As the property benefits from a rural location, Car hire is
not only recommended but also essential if you wish to
explore the surrounding areas. If you are in any doubt,
please contact us.
LOCATIONS, VIEWS AND TRACKS
Villa Amarilla has good road access; it also has good access
to the Autovía motorways, unlike several properties in the
Campo that may have long dirt tracks to drive through to get
to your holiday accommodation. In a few instances when
driving it could involve steep unprotected drops and winding
roads, in the past few years the roads here have been
greatly improved both with better road surfaces and by
making it safer for drivers with barriers, they have to a
great extent improved the roads for better driving
conditions and are still being improved yearly. Although
driving along the mountain roads may require some
adjustment, most people find that they adapt fairly quickly,
and it goes without saying that the views are well worth it!
But please be aware you need to drive on the right hand side
of the roads in Spain. Some of the most spectacular views
are found at the more out of the way places, however, please
note that views may change according to local activity and
occasionally the surroundings may appear different from the
photos supplied.
WEATHER
Here we enjoy many more sunny days than the UK but
occasionally it does rain heavily. The villas are not
naturally suited to very poor weather conditions that may
result in temporary minor, watermarks appearing on ceilings
or walls, or power cuts which are out of our control so we
can not be held liable.
WELCOME PACK
A complimentary basic food pack is provided for guests on
arrival, this is complimentary and free. The contents may be
subject to change pending on availability at the time. We do
not cater for particular demands/allergies. And will not be
held responsible for any adverse reactions to the food,
drink or product content provided in your pack it is the
guests full responsibility to check the pack before using or
consuming anything we have provided in the pack.
SWIMMING POOL/SERVICE AND SAFETY
Swimming pools need to be maintained regularly. This may
involve the occasional and usually only slight disruption to
your holiday, your greeter will contact you during your stay
by phone if services to the pool or outside areas of the
villa are needed, in order for any of these services to be
carried out it will not require us access to the villa.
Parents of young children must ensure that they are
supervised at all times. This is a mandatory requirement
where ANY pool exists, and especially where swimming pools
are not fenced in. Please refer to the individual property
description on depths of pool. The pool is in use all year
round if you are (thick skinned and brave) the pool is not
heated, otherwise it is in use between April and end of
October.
Please note, that where the pools is open all year round. It
NOT heated, and the water temperature will therefore, only
reflect external weather conditions and temperatures.
PROPERTY/GARDEN MAINTENANCE
From time to time routine repairs/garden upkeep including
watering may be required and we will endeavour to ensure
that any interruptions are kept to a minimum.
SATELLITE TV
Where satellite TV is specified, please refer to the
property description for channels supplied, at times beyond
our control due to weather conditions and satellite
reception there may be loss of certain channels or in some
instances all channels for a period.
BATHROOMS
This description could apply to a shower room - without bath
- or a bath with shower attachment. See property
description.
COTS/HIGH CHAIRS
Please request your cot at the time of booking; there is NO
charge for the 1st cot, the owner usually supplies cot linen
but please check when making your booking; you are generally
welcome to bring your own infants bed linen. Guests use
these additional facilities at their own discretion there is
however a £15 charge per week for additional travel cots, we
can provide up to the maximum of 2 travel cots for you to
use but we do not provide bed linen for the travel cots. 1
highchair can be provided free of charge.
Please check with us that we can provide them, before
booking.
LIABILITY
The villa owner’s does not accept liability for loss of
life, injury or personal accident, nor can we accept
responsibility for any loss of possessions during your stay.
FESTIVALS
Local festivals are held throughout the year and although
they can be enjoyable, there might be some extra noise late
at night in certain areas.
TELEPHONE
We would advise our guests to bring a mobile telephone with
you. Villa Amarilla doesn't have a telephone. Mobile phone
cover at the Villa is generally good but varies locally,
depending on the terrain; you will find information on
telephoning to and from Spain in the welcome folder
provided. Don’t forget to set your mobile phones to roaming
before entering Spain!
PASSPORTS, VISAS AND TRAVEL ADVICE
Holders of current UK and EU member states passports do not
require visas to enter Portugal/Spain, nor are vaccinations
required at the time of this brochure's publication. For all
non-EU passport holders we must advise that it is your
responsibility to ensure that you comply with regulations
governing entry to your chosen resort. If you were unable to
travel as a result of documentation not being in order you
will not be able to claim any refunds from us and
cancellation charges would apply as set out. This includes
not being able to travel due to a mislaid or lost passport.
The Foreign and Commonwealth Travel Advice Office issues
travel advice, which is regularly updated. Their telephone
number is 0870 606 0290 and their website is
www.fco.gov.uk
SPECIAL REQUESTS
If
you have a special request we will endeavour to carry it out
where possible. We cannot guarantee that special requests
will be met and are not liable if they are not met.
VILLA OCCUPANCY,
extra guests’ fees.
The
Villa owner’s requires the names of all those persons
staying at the Villa overnight, during the period of
occupancy.
At Villa
Amarilla we do not allow overcrowding of our property this
is to ensure that your stay at our Villa is a comfortable
one and also minimizes any damage, wear and tear on the
property. Weekly rental rates are based on up to a maximum
of 8 people sharing the Villa.
Although the
Villa is spacious and at the very maximum can sleep 10
people we would recommend that it be kept to a Maximum of 8
Adults although it is not a problem if you want to add any
extra guests. Please see our villa rental rates for 9-10
people; to cover this arrangement we do have an additional
double sofa bed or double electric pump air-bed that takes
just a few minuets to inflate and deflate, located on the
ground floor they will have access to the luxury bathroom an
living area. If the extra guest/s is under the age of 2
years of age then we will make a reduction of £50 per week.
See rates and availabilities.
In order to
maintain high standards, a returnable damage security
deposit of £150 will be added to your holiday rental cost
and providing that there are no breakage’s or damage your
DS/Deposit will be fully refunded back to you one week after
your departure. See our enquiry’s/bookings and payment
details page for details on damage deposit.
GLASS WINDOWS AND DOORS
Please be very careful with windows, especially full-length
glass patio doors. The glass may not be toughened and
occasionally in a strange environment accidents occur more
easily than they can do so at home. We are not liable for
damage or injury caused by glass doors and windows at the
villa.
VILLA AND SAFETY
We do
not claim that the villa is totally child friendly or safe
and care should always be taken, especially around the pool
area with supervision being given to children. We do sell
holidays aimed at families and make efforts to ensure that
reasonable care has been taken to address matters within the
borders of the properties. Some villas are better suited
than others for young children and the less mobile, so we
advise you to fully investigate the suitability of the
property before you book. Email us and ask us as many
questions as you want. If something is important to you,
then do not assume something but please ask us. Despite our
efforts and advice given, it is ultimately your
responsibility for the care
and
safety of the members of your group. The department of
health has a free leaflet on Health Advice for Travellers,
available by telephoning 0800 555 7777. Many terrace walls
are 90cms to 1 metre high, whilst others may be less. There
may also be roof terraces with low walls, which are not
gated or blocked off. If you have any concerns about the
safety of your villa please contact the owners immediately.
Any genuine problems brought to our attention will be dealt
with as quickly as is locally possible, if feasible. The
villa does have staircases in and around the property with
one out side linking to the top terrace, it may be a little
steep so care must be taken and supervision of children is
recommended. Outside stairs have been gated at the bottom
and all have keys that are lockable, locking them is down to
your discretion and for you to enforce, the owners will not
be held liable for any claims for emotional or psychiatric
injury or distress, loss of life. The gardens may have some
slight drops or slopes and some of the planting in the
garden maybe prickly, some plants can irritate the skin if
touched, and we again recommend care to be taken and
children supervised.
OUR LIABILITY
We are not liable for any claims for emotional or
psychiatric injury or distress, loss or damage to your
baggage, and loss or damage or anything occurring from the
results of theft or attempted theft. Our maximum liability
in any claims will be limited to the total cost of the
payments already made to us only. Our obligations, and those
of our suppliers providing any service or facility, should
be to do so with reasonable skill and care. Standards of,
for example safety, hygiene and quality vary. Sometimes
these standards will be lower than those expected in the UK.
The services and facilities included in your villa holiday
will be deemed to be provided with reasonable skill and care
if they comply with any local regulations which, or, if
there are no applicable local regulations, if they are
reasonable when compared to the local standards and customs.
If any international convention applies to or governs any of
the services or facilities included in your holiday arranged
or provided by us, or provided by any of our suppliers, and
you make a claim against us of any nature arising out of
death, injury, loss or damage suffered as a result of the
provision of those services or facilities, our liability to
pay you compensation and/or the amount (if any) of
compensation payable to you by us will be limited in
accordance with and/or in an identical manner to that
provided for by the international convention concerned (in
each case including in respect of the conditions of
liability, the time for bringing any claim and the type and
amount of any damages that can be awarded). International
conventions which may apply are the Warsaw Convention 1929
(including as amended by the Hague Protocol 1955 and
Montreal protocol 1975), Montreal Convention 1999, Berne
1961, Athens 1974, Geneva 1973, Paris 1962. This means that
we are to be regarded as having all the benefit of any
limitations of compensation contained in any of these
Conventions or any other International conventions
applicable to your holiday. If you choose to issue court
proceedings against us (subject to your compliance with our
complaints procedure) then you must do so within two years
of your return home. If we accept any liability or are
adjudged to have for a claim that you make, you must assign
to us any rights that you may have against any of our
servants, agents or suppliers who are in any way responsible
for the failure of your holiday or any death or personal
injury you may suffer, you must also co-operate with us in
any claim. Other than that set out above and as detailed
elsewhere in these booking conditions we shall have no legal
liability whatsoever to you for any loss, damage, personal
injury or death which you suffer arising directly or
indirectly from any aspect of your holiday.
WHEN IN SPAIN
AND FINALLY, the Spanish way of life has MUCH to commend it,
however, electricity and water supplies may sometimes be
erratic; occasionally, power supplies fail and water
shortages occur - for apparently no reason! We will not be
held liable in any event of this happening outside of our
control.
Whilst our beautiful rural location is far removed from the
bustle of city life, the countryside has sounds and
neighbours of its own; cockerels crowing, donkeys baying,
bullfrogs croaking, bugs, mosquitoes buzzing and dogs
barking. An integral part of Country life – which has a
distinct appeal all of its own! Which we have no control. We
would, however, ask you to bear this in mind when booking
your holiday with us.
DATA PROTECTION
VillasDirect-Spain will not supply any personal Guests
information to any third party excepting that, which is
required to process your booking
GENERAL
It is the guest’s responsibility to ensure that all their
documentation is in order. Please check them carefully. |
